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SHIPPING & RETURNS

SHIPPING POLICY

Same Day Shipping

  • All orders received before 3:00pm PST will ship the same day, excluding weekends and holidays.

  • Orders received after 3:00pm PST will ship the following business day.

  • Once your order has shipped, you will receive an email with your tracking information. Tracking numbers may not become active until after 6:00pm PST.

Shipping Information

  • We offer USPS Priority, and Fed-Ex shipping options. Costs are calculated at checkout.

  • Military addresses APO/FPO will ship with USPS. Costs are calculated at checkout.

  • No International addresses outside of the United States will ship. No options for any international destination country. Mahalo for your understanding.

Order Verification

  • All orders are subject to verification, this is done for your protection.

  • If needed some orders may be held until verified with the customer.

Payment Options

  • We accept a wide range of payments including Visa, MasterCard, American Express, and Discover.

  • Sales tax will be calculated at check-out.

RETURN & EXCHANGE POLICY

Returns

  • We want you to be completely satisfied with your purchase! If you are not 100% satisfied, you can return your item(s) for a refund within 30 days of purchase. (Returns must be unused, in the same condition you received them, and in the original packaging.)


Refund and Exchange Details

  • Upon the arrival of your order, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.

  • To qualify for a refund, all products must be in their original, unaltered packaging, including boxes and labels.

  • Shipping and handling charges are non-refundable.

  • Return/exchange shipping costs to be paid by the purchaser.

  • Returned items may incur a restocking fee determined by Sovereignty Bike Company.

  • Sovereignty Bike Company will refuse items returned in unsalable condition OR reduce the refund amount by 50%.

Refund Process

  • Fill out our return/exchange form found below.

  • Print out your email receipt and place it in the box you are returning.

  • Ship it back via USPS Priority Mail, UPS, or FedEx to:

Sovereignty Bike Company
ATTN: Returns
4675 Pohina St.
Lihue, Hi.  96766

  • Refunds will be issued within 5-7 business days of receiving your return, and can only be refunded to the original credit card or PayPal account that was used for the purchase.

  • Items can only be returned or exchanged if they were bought from our website, otherwise please contact the retailer where you purchased the item.

Image by Jan Kopřiva

Request a Return

Please take a moment to fill out the return form.

Thanks for submitting!

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